Refund policy

ARCABOX does not offer refunds. We gladly offer exchanges within 30 days of purchase.

Exchanges

  • You may exchange an item within 30 days of the date of purchase.
  • Items must be unused, in their original condition and packaging, with any tags still attached.
  • Proof of purchase (order number or receipt) is required.
  • Exchanges are for another item of equal value, or a different size or colour of the same item, subject to availability. If you choose an item of higher value, you pay the difference.
  • If the item you want is unavailable, we will issue store credit for the value of the original item.

Items that cannot be exchanged

  • Gift cards
  • Items marked as final sale
  • Earrings and other pierced jewellery that have been worn or removed from their sealed packaging, for hygiene reasons (unworn earrings in their original sealed packaging can be exchanged)
  • Items that are worn, damaged, altered or missing their original packaging

How to request an exchange

  1. Email us at info@arcabox.ca with your order number and the item you would like to exchange.
  2. We will reply with instructions and the return address.
  3. Ship the item back to us. Unless the item arrived damaged or incorrect, return shipping costs are the customer's responsibility. We recommend a trackable shipping service, as we cannot be responsible for items lost in transit.
  4. Once we receive and inspect the item, we will ship your replacement.

Damaged or incorrect items

If your order arrives damaged, defective or incorrect, contact us within 7 days of delivery with your order number and photos. We will send a replacement at no cost to you.

Gift cards

Gift cards are not refundable and cannot be redeemed for cash. Lost or stolen gift cards cannot be replaced.