Privacy policy

ARCABOX collects only the personal information needed to process your orders and run our store, and we never sell it. This policy explains what we collect, why, and your rights under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

Information we collect

  • Contact and order details: name, email, phone number, billing and shipping address, and the items you purchase.
  • Payment information: processed securely by Shopify Payments and other payment providers. ARCABOX does not store your full card details.
  • Device and browsing information: IP address, browser type, pages viewed and how you interact with the site, collected through cookies and similar technologies.
  • Communications: messages you send us by email, contact form or social media.

How we use your information

  • To process, ship and support your orders, including exchanges
  • To communicate with you about your order or account
  • To send marketing emails, only if you have opted in; you can unsubscribe at any time
  • To prevent fraud and keep our store secure
  • To improve our website and products
  • To meet legal and tax obligations

Sharing your information

We share information only with service providers that help us run the store, such as Shopify (our e-commerce platform), payment processors, shipping carriers and email or analytics providers. These providers may store data outside Canada, including in the United States, where it may be subject to local laws. We may also disclose information when required by law.

Cookies

Our website uses cookies to keep your cart working, remember your preferences and understand how visitors use the site. You can control cookies in your browser settings, though some site features may not work without them.

Data retention

We keep order information as long as needed for our records and for tax and legal purposes, then delete or anonymize it.

Your rights

You may request access to the personal information we hold about you, ask us to correct it, or withdraw consent to marketing at any time. To make a request, contact us at info@arcabox.ca.

Security

We use reasonable safeguards to protect your information. No method of online transmission or storage is completely secure, so we cannot guarantee absolute security.

Children

Our store is not directed at children, and we do not knowingly collect information from anyone under the age of majority without a parent's or guardian's consent.

Changes and contact

We may update this policy from time to time; the latest version will always be posted on this page. Questions can be sent to ARCABOX at info@arcabox.ca.